Welcome to PLDT customer service.
To know more about PLDT’s promos, products and services, you can log on to www.pldt.com.ph or send your e-mail at customercare@pldt.com. For DSL subscriber, visit our site at <some site I cannot understand>.
For repair and technical assistance, press 1…
*presses 1*
For land line, press 1. For DSL, press 2…
*presses 2*
For Metro Manila subscribers, press 1…
*presses 1*
Please enter the area code and telephone number where your DSL is connected.
*enters telephone number*
Please wait while we transfer your call to a customer service representative.
*waits*
*waits
Sorry, all our agents are still engaged at the moment.
(Repeat N times)
I can no longer count the number of times I dialed 172 because there’s a problem with my internet connection. I have been calling almost every week just to complain that my internet connection is so slow or there’s no internet connection at all. And whenever I talk to a customer service representative, they’ll tell me to restart my modem or wait until the internet connection problem is fixed. They say that every time, like there’s no long term solution for it.
I mean, it’s understandable if it happens once a month. But more than once a week? Not a funny joke.
I’m not sure if it’s relatively better than this guy’s problem where he cannot access Yahoo! and Google. Imagine that. I mean, Google is already a way of life. I use it for my mail, calendar, documents, notes, website analysis, reading, shopping. Almost everything that I do online. Yahoo! on the other hand, allows me to play the fantasy sports. Those two websites, blocked? Come on.
This problem has been going on for at least three years now. Check out this post from Pinoy.Tech.Blog blogged by Abe Olandres (a.k.a ‘yuga’) three years ago where he rants about incessant connection problems and lousy customer service. Talk about consistency in a bad way.
Yeah, this is probably the post where I join the bandwagon with these guys: link | link | link.
Got rants (on PLDT DSL)?
I called PLDT billing several times and asked for a rebate (because we are not getting what we’re paying for) and they said yes. The catch is – they will adjust the bill only after they are able to fix the problem with the connection. The problem with the connection has been going on for years now. If they are actually giving rebates then we should all call them and demand to be given back our money.
November 24, 2009
I reported to PLDT this afternoon regarding telephone #02-567-8228 with DSL under the account name of Ms. Evangeline G. Te located in Taft Ave., Metro Manila. It was reported that said telephone has no dial tone. It can be recalled that this same line was also reported last week for same trouble: no dial tone. Just this afternoon I followed up PLDT office three times already with the following PLDT staff: Noli, Jaypee, and Mark.
I would appreciate if this matter will be given immediate attention.
Thank you.
aw pinoy ka pala! I am reading your http://blog.randell.ph/2009/04/25/codeigniter-ajax-pagination/
I suddenly see this post
Pinoy na pinoy. =)
I also have same problem last year. What I’ve done is stop paying to them and decided to apply to another provider. They kept sending bills to me but I disregards all of those bills… WHO CARES??? WHY SHOULD I PAY FOR THAT?? I don’t care on disconnection coz I got my new connection… FUCK OFF PLDT!!!
@ Raygun September 28, 2011 at 12:19 | Permalink
I also have same problem last year. What I’ve done is stop paying to them and decided to apply to another provider. They kept sending bills to me but I disregards all of those bills… WHO CARES??? WHY SHOULD I PAY FOR THAT?? I don’t care on disconnection coz I got my new connection… FUCK OFF PLDT!!!
–> I’m actually planning to do the same thing. Didn’t they run after you though?
???pldt mydsl ?????????????????????????????????????????????????????????
Philippines pldt mydsl is a company controlled by vampires, the cost is probably the world’s most expensive, the service may also be the slowest in the world, a maximum number of dropped calls, false promise most Ghost Talk up to.