Welcome to PLDT customer service.
To know more about PLDT’s promos, products and services, you can log on to www.pldt.com.ph or send your e-mail at email@example.com. For DSL subscriber, visit our site at <some site I cannot understand>.
For repair and technical assistance, press 1…
For land line, press 1. For DSL, press 2…
For Metro Manila subscribers, press 1…
Please enter the area code and telephone number where your DSL is connected.
*enters telephone number*
Please wait while we transfer your call to a customer service representative.
Sorry, all our agents are still engaged at the moment.
(Repeat N times)
I can no longer count the number of times I dialed 172 because there’s a problem with my internet connection. I have been calling almost every week just to complain that my internet connection is so slow or there’s no internet connection at all. And whenever I talk to a customer service representative, they’ll tell me to restart my modem or wait until the internet connection problem is fixed. They say that every time, like there’s no long term solution for it.
I mean, it’s understandable if it happens once a month. But more than once a week? Not a funny joke.
I’m not sure if it’s relatively better than this guy’s problem where he cannot access Yahoo! and Google. Imagine that. I mean, Google is already a way of life. I use it for my mail, calendar, documents, notes, website analysis, reading, shopping. Almost everything that I do online. Yahoo! on the other hand, allows me to play the fantasy sports. Those two websites, blocked? Come on.
This problem has been going on for at least three years now. Check out this post from Pinoy.Tech.Blog blogged by Abe Olandres (a.k.a ‘yuga’) three years ago where he rants about incessant connection problems and lousy customer service. Talk about consistency in a bad way.
Got rants (on PLDT DSL)?